Payments & Billing
- How do I report an accessibility barrier or suggest an improvement?
- How does evyve support digital accessibility?
- I can't find my VAT invoice in the app — what should I do?
- Is VAT included in the price shown?
- How do I get a VAT invoice?
- Can I get a refund if I stopped charging early?
- How long does a refund take?
- How do I request a refund?
- How much does it cost to charge at evyve?
- I used a roaming RFID card and have a billing query or refund — who do I contact?
- I was charged more than expected — what should I do?
- Can a pre-authorisation push me into overdraft?
- When will the pre-authorisation be released from my account?
- Will I be charged the full pre-authorisation amount?
- What is a pre-authorisation?
- What happens if evyve can't collect my payment?
- I was charged but my session didn't start — what do I do?
- Can I pay with a fuel card?
- My payment was declined — what happens?
- How can I pay at an evyve charger?
- Why am I getting a lower charging speed than the advertised rate?