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Answers on charging, payments and your account — or send us a request and a real person replies within 24 hours.
evyve
Categories
- Parking & Overstay Overstay charges, parking fines (PCNs) and bay rules while you charge.
- Connectors & Compatibility CCS and CHAdeMO, charging speeds, cables and whether your car fits.
- Complaints & Escalations Unhappy with something? How to raise it and what happens next.
- Working with evyve Host a charger at your site, fleets, partnerships and investment.
- Data, Compliance & Accessibility Your data, privacy, open data and accessibility at our sites.
- App & Account Signing in, charging history, updating details or deleting your account.
- Payments & Billing Pre-auth holds, refunds, VAT invoices and payment methods.
- Charging Problems Charge won't start, stops mid-session, slow speeds or a stuck cable.
Popular articles
- Is there an overstay charge at evyve?
- Can both the CCS and CHAdeMO connectors be used at the same time?
- Why was only part of the pre-authorization captured?
- I can't find my VAT invoice in the app — what should I do?
- Can I get a refund if I stopped charging early?
- I was charged but my session didn't start — what do I do?
Still need help?
Send us a request and a member of the team will get back to you within 24 hours.