Appamondo

Send us the details and we'll investigate. Email info@evyve.com with the charger ID, the date and time of the session, the amount you expected, and the amount you were charged. If we've made an err...

It's possible — a pre-authorisation reduces your available balance even though it's not a final charge, so if your account balance is close to zero or your overdraft limit, the hold may take you ov...

The release is handled by your bank, not by evyve. Most banks release the unused portion of the pre-authorisation hold within 3–5 working days of the session ending. Some banks take up to 10 workin...

No. The pre-authorisation is only a hold on your account to confirm funds are available — typically £50. You're only charged for the energy you actually use. Once the session ends, the final cost i...

A pre-authorisation is a temporary hold on your card to make sure there are sufficient funds for your charge session — it's not a charge. At the start of every session our payment provider reserves...

If we can't collect after a charge session (e.g. card was declined post-session), we'll attempt to take payment again. If we still can't collect, we'll email you with details and a payment link. Ou...

If you've been charged but the session never started, you'll receive an automatic refund of the pre-authorisation hold within 3–5 working days, depending on your bank. If it's been longer than 5 wo...

Yes — we accept a wide range of fuel cards and roaming charge cards at our contactless readers; just tap the card on the reader the way you would a debit card. Commonly used ones include Allstar, R...

If your payment is declined, the charge session won't start (or will end if it's already in progress). The most common reasons are insufficient funds for the £50 pre-authorisation, an expired card,...

You've got three options on every Rapid charger: pay-as-you-go by tapping a contactless card or mobile wallet on the reader, pay through the evyve app (cheaper rates), or use a third-party charge c...