If you've been charged but the session never started, you'll receive an automatic refund of the pre-authorisation hold within 3–5 working days, depending on your bank. If it's been longer than 5 working days, email info@evyve.com with the date of the attempt, the charger ID, and the last 4 digits of the card used.
I was charged but my session didn't start — what do I do?
