Appamondo

The kW figure you see on the unit is the maximum output it can deliver. Actual speed depends on several factors outside our control: your vehicle's onboard charger, the battery state of charge (cha...

Accessibility is integral to our site design. 77% of our almost 200 operational locations meet our accessibility criteria as of our Accessibility Statement v1.1, and that percentage will continue t...

For questions about evyve's compliance with the Public Charge Point Regulations (PCPR), please see the PCPR information on our website. If you can't find what you need there, contact us and we'll p...

Every evyve charger has a unique ID printed on the unit — usually on the front panel above the screen, and again above each connector. The same ID is shown in the evyve app once you've selected the...

Accidents happen — if you think you've damaged a charger, please tell us as soon as possible on 0330 053 1802 or at info@evyve.com so we can look into it and put things right. The more detail you c...

If a crime is in progress or has just happened, call 999 first. Once you're safe, please also report it to evyve on 0330 053 1802 or info@evyve.com so we can preserve CCTV from the site, isolate th...

We monitor charger availability around the clock through our network operations team. We don't publish a fixed uptime percentage here as it changes over time — the latest figure is available on our...

Do not use a charger that looks unsafe (exposed wiring, scorch marks, burning smell, casing prised open). Move away from the unit and call 0330 053 1802 straight away. We treat all safety reports a...

Don't force the cable. First end the session in the evyve app or on the screen — most cables release once the session has stopped. If the cable is still locked after the session has ended, call 033...

If a charger isn't working, the fastest way to get help is to call our 24-hour customer support team on 0330 053 1802. They can run diagnostics on the unit, restart it remotely if appropriate, and ...