Appamondo
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Recent activity by Appamondo-
What features does the evyve app have?
The evyve app lets you find nearby chargers on a live map, check live availability and performance, start and pay for a session in a couple of taps, monitor your usage, generate VAT invoices, save ...
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How do I start a charging session in the app?
Open the evyve app, find your charger on the map and tap it, select the connector ID shown on the unit, then follow the on-screen instructions to start the session and confirm payment. It is best p...
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The charger isn't appearing in my app — what should I do?
Try these steps in order: (1) pull-to-refresh on the map screen; (2) check your phone has data signal — chargers won't appear offline; (3) make sure location services are enabled for the evyve app;...
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Do I have to register or be a member to use an evyve charger?
No. There's no registration, no membership fee, and no minimum spend. You can pay-as-you-go by tapping a contactless card or mobile wallet at any of our Rapid sites. If you'd prefer cheaper rates a...
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Why was only part of the pre-authorization captured?
The pre-authorization is the maximum we'd take if you used the full reserved amount. In practice, we only capture the value of the energy you actually used — so if you only spent £12 on a session, ...
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How do I report an accessibility barrier or suggest an improvement?
We want to hear from you. If you've encountered a barrier at one of our charging locations, in our app, or on our website — or if you have a suggestion that would make evyve more accessible — pleas...
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How does evyve support digital accessibility?
Our website is designed to be clean and user-friendly. We are planning improvements to ensure compatibility with assistive technologies including screen readers, voice-over and talkback features, d...
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I can't find my VAT invoice in the app — what should I do?
VAT invoices appear in the evyve app under your charging history once a session has settled (usually within 24 hours). If 24 hours have passed and you still can't see it, force-close the app, reope...
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Is VAT included in the price shown?
Yes — all prices shown on the charger screen and in the evyve app are inclusive of VAT at the prevailing UK rate (20%). Your VAT invoice will break down the net and VAT components.
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How do I get a VAT invoice?
App users can generate VAT invoices directly in the evyve app under their charging history. They can also use the VAT generator on our website: https://evyve.co.uk/vat-invoice/