Don't force the cable. First end the session in the evyve app or on the screen — most cables release once the session has stopped. If the cable is still locked after the session has ended, call 0330 053 1802. The 24-hour support team can issue a remote unlock command from the back office. In addition, all cars will have a way of manually unlocking the connector from the car. Please refer to your specific car model guide for instructions on how to do this.
My charging cable is stuck — what should I do
