Appamondo

We want to hear from you. If you've encountered a barrier at one of our charging locations, in our app, or on our website — or if you have a suggestion that would make evyve more accessible — pleas...

Our website is designed to be clean and user-friendly. We are planning improvements to ensure compatibility with assistive technologies including screen readers, voice-over and talkback features, d...

VAT invoices appear in the evyve app under your charging history once a session has settled (usually within 24 hours). If 24 hours have passed and you still can't see it, force-close the app, reope...

Yes — all prices shown on the charger screen and in the evyve app are inclusive of VAT at the prevailing UK rate (20%). Your VAT invoice will break down the net and VAT components.

App users can generate VAT invoices directly in the evyve app under their charging history. They can also use the VAT generator on our website: https://evyve.co.uk/vat-invoice/

Yes — you only ever pay for the energy you actually use. If you ended your session early, you should only have been charged for the kWh delivered up to that point. If your bill seems to include cha...

Once approved, refunds are issued back to the original payment method within 3–5 working days; some banks can take up to 10 working days to display the refund. We'll email you when the refund is pr...

Email info@evyve.com with: the date and time of the charge session, the charger ID, the amount paid, the reason for the refund request, and the last 4 digits of the card you used. We'll review and ...

Charging is priced per kWh and varies by site and tariff — pay-as-you-go by contactless, cheaper rates in the evyve app, or via roaming. For the most up-to-date prices, check the live price in the ...

If you used a third-party roaming RFID card (Octopus, Bonnet, Paua, Allstar, etc.), your billing relationship is with that provider, not evyve. We invoice them; they invoice you. For billing querie...