If you've been charged but the session never started, you'll receive an automatic refund of the pre-authorization hold within 3–5 business days, depending on your bank. If it's been longer than 5 business days, email info@evyve.com with the date of the attempt, the charger ID, and the last 4 digits of the card used.
I was charged but my session didn't start — what do I do?
